Although Tom was aware that it would be （ ）to display annoyance publicly at the sales conference, he could not （ ）his irritation with the client's unreasonable demands.
The chairman was asked to resign, （ ）totally unfit for his post.
Paradoxically, England's colonization of North America was （ ）by its success; the increasing prosperity of the colonies diminished their dependence upon, and hence their loyalty to, their home country.
♦ Read the text, which describe the experience of a company that had made big changes in its office procedures. ♦ Choose the best sentence following the text to fill each of the gaps.♦ Do not use any letter more than once.♦ There is an example at the beginning. (O)
Beyond PaperworkThe Danish electronics manufacturer, Oticon, is a leader in the move towards the paperless office. In their cafeteria a huge glass pipe runs from ceiling to floor. When the mail comes in, it is immediately scanned into the computer, shredded, and thrown down the tube to the general cheers of the employees. (O) Having all mail and memos available only as computer files to be read on the screen makes it easy to dispense with large physical storage spaces for people who work at desks. （1）Changing over to the paperless office required a rapid increase in computer literacy, but rather than set up a corporate training programme, they turned the problem over to employees. Eight months before the system was installed, they offered each employee a powerful personal computer for use at home in exchange for training themselves to use it. （2）The big change was not the move from paper memos to computer messages. Oticon realised that the more radical transformation is from written to verbal communication. （3） That adds up to a large number of face-to-face exchanges, a big improvement over memos and the occasional multi-hour sit-down consultation typical of the old culture. People do not send each other memos, they talk. As the CEO puts it, “We have jumped through the memo wall and gone right to action.”On the eighth of August 1991, the company left their old wood-panelled offices. （4） Since then they have cut in half the “time to market” on new products. The following year, sales and profits grew more than ever before. （5） In fact, despite a downsizing of 15 percent, employee satisfaction is hitting record highs.Oticon has created an organizational pattern that supports great freedom of action for individuals and teams. They have tied it together with a minimum hierarchy.The first clear results to show up were in the greater efficiencies generated by the fact that less time needed to be spent on management activities. （6）They also have some investment in the success of the project they choose. Oticon has succeeded in breaking the mould and taking a lead in non-bureaucratic organizational design.The apartment has been （ ）sine Smith's moved out.
Author Sarah Orne Jewett established her literary reputation with Deephaven, a collection of sketches（ ）.